ZAP

Business Solution

IR and TM Services

Service Plus

Client

Egis Traffic Management Services

Sector

Road – M2

Year

2015 – 2018

Place

NSW – Sydney

Service Plus empowered Egis Traffic Management Services to deliver full-lifecycle Incident Response and Traffic Management services across Transurban's M2, Lane Cove Tunnel, and North Connex projects in NSW — covering service creation, crew coordination, compliance tracking, and closing, operating 24/7 across a workforce of over 50 personnel.

Side mirrors on an incident response vehicle reflecting traffic on a multi-lane motorway

Led the full lifecycle implementation of an Incident Response and Traffic Management platform for Egis Traffic Management Services across the M2 and Lane Cove Tunnel. 2015–2018.

Clipboard and two-way radio on a vehicle dashboard with a motorway visible through the windscreen

The Challenge Of Project

  • Incident detection, response, and rectification times were logged manually, creating disputes between field crews and traffic control room operators

  • Shift events, service reports, and monthly KPI calculations had no centralised system, relying entirely on paper-based records

  • A fleet of over 40 vehicles required tracking across availability, registration, insurance, and fuel — all managed manually

  • Client invoicing, crew timesheets, and service quotes were produced through separate manual processes, increasing error and turnaround time

  • Safety documentation such as pre-start checks and post-shift reports were paper-based with no field accessibility

The Solution

Traffic management worker in a hi-vis vest holding a tablet while overlooking a multi-lane motorway

To support effective contract management and operational excellence, ZAP designed, developed, and implemented Service Plus — an integrated web and mobile workforce management platform tailored specifically for IR/TM Service Deliveries consisting of:

  • A centralised Web Application for office operations

  • A Mobile Application connecting field crews directly with head office in real time

Key Deliverables

  • Operational Visibility and Transparency

  • Workforce Enablement

  • Financial System Integration

  • WHS & Safety Management

Amber warning beacon on a pole with blurred traffic management vehicles and cones at dusk

Business Outcomes & Achievements

  • Operational Improvements

  • Increased Productivity

  • Financial Accuracy

  • Compliance & Safety

Motion-blurred traffic on a multi-lane motorway with guardrails and traffic cones

Explore the Full Project

Access the full project document to discover the strategy, implementation, and impact behind the solution.

Service Plus Brochure

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